Helpdesk OTRS

About Helpdesk OTRS

It is the responsibility of IT to continuously align their services and the IT infrastructure for service delivery with the requirements of the business. Information input and service requests from customers must be chronologically recorded, classified and cross-processed within the time- and cost limits set by management or the customer. OTRS Help Desk manages and monitors these values and thus quality of service. Over 100,000 organizations worldwide rely on OTRS Help Desk as their solution for efficient IT Service Management. Managing help desk the right way will make your business run smoothly. With all the intricate requirements of a help desk management system, OTRS will help you manage efficiently with savings too!